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Frequently Asked Questions

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Return Policy

RETURN POLICY: We are happy to provide replacements for defective media shipped as mail-order products in the unlikely event that the installation media is damaged in shipment. Mail-order products that are unopened may be returned for exchange or refund within 30 days from date of purchase.

Downloaded products cannot be returned.

For security, our download product links are active for 10 days after purchase. During that time your download order can be redownloaded using the link in the email our system sends with each purchase - Subject heading: Downloading Your Digital Product.

As a courtesy, we will resend download links without charge for up to 30 days from date of purchase. Please contact us by email, or by phone at 845-358-5546.

After 30 days, you can purchase Extended Download Service for $ 4.95 per order.

Feedback or Questions about "Return Policy" (2)

I am the moderator of a yahoo group that allows members to resell quilting/embroidery/sewing items from their personal sewing space. I have a member wishing to resell an unopened CD purchased from your site. Per your licensing agreement is this legal??
Thank You
Nancy

EmbroideryArts Support answers:

Our Licencing Agreement covers designs which have been installed to a customer's computer. Unopened products in their original packaging can be resold.

--Posted by: Nancy at August 27, 2006 03:54 PM

A very dear friend of mine purchased Collection 7 for me at a recent show for my birthday. I have yet to open it and was wondering if it could be exchanged for a collection that I would like to have in my collection.

EmbroideryArts Support answers:

Downloaded products cannot be returned, but unopened packaged products can be returned to us for refund or exchange.

If you want to swap the unopened package for something else, you could choose one of our other pre-packaged Collctions, or exchange what you have for a Custom Collection - you choose any four styles.

Please send the product that you wish to exchange, along with a note explaining what you want to do to:

embroideryarts
17 Fourth Avenue
Nyack, NY 10960

--Posted by: Linda Adamson at April 23, 2006 01:14 PM

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WholesaleMonograms.com 17 Fourth Avenue Nyack New York 10960 Contact Us Embroideryarts.com Daniel Wiener