Frequently Asked Questions
Installing Downloaded Files
Our designs are distributed as Windows Installation (.exe) files. Each has a built-in installation wizard. After downloading the file to your computer, the wizard is activated by double-clicking on the file icon - which looks like a computer with a box in front. The wizard presents a series of screens, one of which is an embroidery format choice screen. There is also a screen to choose a storage location for the embroidery files. Of the three available choices, most of our customers choose "Store on C." C is your computer's hard drive. The wizard will create a folder called "embroideryarts", then a subfolder for the name of the style.
This information, and some additional overview of the installation process, appears on our download page. This is the text that was shown on the Download page:
As also explained in your order confirmation email (Subject: Downloading Your Digital Product) and on our website, completing a download order is a two-part process.
Part 1 - Transferring an installation file from our website to your computer.
Our products are transmitted from our website to your computer as installation (.EXE) files. This file includes a built-in Installation Wizard.
Part 2 - Installing the designs to your computer and choosing an embroidery format
Once activated by double-clicking on the downloaded file - which has an icon that looks like a computer with a box in front - the Installation Wizard will provide a series of installation screens, including the opportunity to choose an embroidery format, and to choose a storage location for the embroidery designs.
MAC USERS: Our download files are Windows-based - as is the majority of the embroidery industry. Many of our customers use an iPad for browsing the internet but have a PC for embroidery software. We recommend that you either wait to download your purchases until you are using your PC, or save the installation files to a portable drive, then transfer them to your PC before attempting to install the designs using the procedure above.
NOTE: You can return to the download page if necessary. As part of the purchase procedure our system sent you an email with subject heading "Downloading Your Digital Product". This email contains a link to the download page.