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Frequently Asked Questions« Privacy | FAQ | Resizing Designs » ReDownload Purchase The word "Downloading" is frequently misused. The term refers to the process of transferring a file from our internet website to your computer. All of our products come to you as multi-format installation files. They include an "Installation Wizard" which goes through a series of installation screens. This process is "installing", not "downloading". If you have a copy of the downloaded installation file on your computer - identified by a five-digit number, a dash, then a four-digit number (example: 01818-0603) you can reinstall the designs from that file by double-clicking on the file icon, which looks like an image of a computer with boxes in front of it. If you purchased a downloaded product from our website and need to get a replacement copy of the installation file, you can re-download your purchase for up to 30 days - up to two years if you purchased the optional Extended Download Service. Feedback or Questions about "ReDownload Purchase" (4) I AM TRYING TO BUY A SET AND THEY KEEP ASKING FOR MY EMAIL AND PASSWORD EmbroideryArts Support answers: The "Redownload Purchase" screen is for retrieving an order for download after it is purchased. In this case you haven't yet purchased anything, so there is nothing for you to re-download. Once you have made your purchase of a product for download from our website you can re-download the installation file if necessary for 30 days without additional cost - 2 years if you purchase Extended Download Service. You will be asked for your email address and password so that the system can locate your order. --Posted by: PATTY ROBBEN at October 27, 2006 06:56 PM Creative Machine Embroidery lists a special offer to download CME0601 (peace), CME0602 (Joy), and CME0603 (Love) at www.EmbroideryArts.com until January 31, 2007, but I cannot seem to find where I may do so on your site. Has the offer been rescinded? EmbroideryArts Support answers: The CME offer is in connection with the Article "Pillow Talk". Go toPillow Talk. --Posted by: Claudia Shaw at October 6, 2006 12:24 PM I have purchased the Triangle 2 monogram set and downloaded via my computer. Can I also request the set be sent to me on CD? I would like to have this format also. Thanks Wanda Quinn EmbroideryArts Support answers: We don't provide back-up copies of download purchases. You can purchase our Extended Download Service for $ 4.99, which covers a period of two years if you should need to redownload your purchase. You can also easily make your own back-up copy of the installation file that you downloaded from our website, the designs themselves, or both, by copying these files to a CD. The installation file has an icon that pictures a computer with a box in front of it, and a file name which consists of 5 digits, a dash, and four more digits (e.g. 08101-0903). If you copy the installation file to a CD for possible future use you will need to copy the installation file from the CD back to your computer's hard drive before attempting a future installation. --Posted by: Wanda Quinn at February 11, 2006 06:33 AM Purchased 4 different styles. Can't find the stitch files on the computer. It said it was successful, but nothing is there. Please help. EmbroideryArts Support answers: If you completed the installation wizard procedure and saw a screen that said the installation was successful, then the designs have been installed. Be sure that you are looking for the correct format, that you are looking in the correct location (the one that you chose during the installation procedure) and that you are using your embroidery software program (e.g. Viking Customizer, PE Design, etc.) to open the files. For additional information, please see our Top Ten Technical Support Questions. --Posted by: Ann Quandt at December 5, 2005 11:09 AM | | | ||
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