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MORE
FREQUENTLY ASKED QUESTIONS
back to FAQ |
| "Do
I need a computer to use your designs?" |
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Yes,
but if you are reading this on our website, you probably already
have one.
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| "What
do I need, other than a computer, to use your designs?" |
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1.
An embroidery machine.
2. The software to transfer designs to the embroidery machine.
Many home embroiderers have machines that require that a small
memory card be inserted in the machine, and they buy pre-programmed
design cards from the machine manufacturer.
Each
embroidery machine manufacturer uses a slightly different system,
but all have software packages that use your computer to transfer
designs from the computer to the embroidery machine. You need
to have this software to use our designs. We can provide custom
digitized designs on memory cards in .pes and .hus format, but
we do not sell Monogram Sets, Background sets, or Decorative Border
Sets on Memory Cards.
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| "Why
don't you sell memory cards?" |
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Memory
cards are expensive for us to purchase, and therefore expensive
for the end user. Aside from this limitation, the cards don't
hold enough stitches to accommodate many of our Monogram Sets.
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| "Will
using your designs violate my machine's warranty?"
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Absolutely
not. Home machine manufacturers typically say that they will not
honor warranties for machine failures caused by third-party memory
cards. This is one way for them to guide you toward purchasing
designs only from them.
Since we do not provide our sets on memory cards, this is not
an issue.
For custom digitized designs on memory cards, we use the manufacturer's
system to transfer the design to the memory card, which is no
different than you would do if you digitized your own designs.
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| "What
is the difference between a Font or typeface, and a Monogram Set?" |
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In
computer circles, font or typeface implies that by typing out
a word or name on a computer keyboard, an automatic result follows.
Our Monogram Sets are individual embroidery designs that happen
to be letters. In order to create words or names, individual designs
are either merged, or embroidered side-by-side.
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| "What
type of software program do you use to digitize these designs?" |
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We
use a Gemini 3000 Artist system, a full-featured commercial digitizing
system. After digitizing, the designs are converted to embroidery
machine formats.
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| "Why
are these designs so cheap?" |
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Commercial
embroiders are often suspicious of our designs, because they are
used to paying $ 25.00 for an individual design, $ 150.00 for
a set.
Because our prices are so reasonable, they
assume that the designs must be inferior in some way.
Nothing could be further from the truth. We are an award-winning
digitizing company, and began in the commercial embroidery marketplace
in 1993. We still do a considerable amount of custom digitizing
for commercial embroiderers.
Each letter, background, or border is individually sewn out and
edited before it is offered for sale.
If you are still skeptical, we have a free download "Letter of
the Month". Each month we offer a different letter from a different
monogram set as a free sample, in a self-extracting zip file containing
7 different machine formats.
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| "Are
your designs programmed for applique?" |
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All
of the larger, open fill designs are programmed for applique,
so that you can put a different color fabric behind the letter,
to isolate it from the fabric you are sewing on (plaid, for instance).
The applique programming consists of three parts:
1. A running stitch, which establishes the basic letter outline.
2. A machine stop, so that the applique fabric can be attached.
3. A light density column, or zigzag stitch, to help stabilize
the edge of the cut-out fabric.
All of this is eventually covered by the decorative border, which
is sewn last.
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| "What
is an applique?" |
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Each
of our larger letters is programmed with an applique, which allows
the design to be sewn with a background color different than the
garment. If this is not an issue, then the applique need not be
used.
Although
there is some personal preference in how to execute an applique,
we prefer the following procedure:
1.
Hoop a manila file folder, or a heavy paper sheet in the hoop
that you will be using for these designs, and run the beginning
of the design (running stitch). Remove this perforated pattern
from the hoop, and carefully cut out the shape of the letter along
the needle penetrations. Mark the front of the design. (If you
plan to run large quantities of each letter, it might be worth
considering having the appliquee blanks die cut).
2.
Apply a heat-fusible backing to the reverse side of the applique
fabric. Although some embroiderers use spray adhesive for this
procedure, we prefer this approach, using "Wonder-Under" Pellon
transfer web, or something similar (available at sewing centers)
because it does not gum up the embroidery needles and is not as
messy to use as spray adhesive.
3.
Turn over the pattern, and trace around it onto the paper surface
of the Pellon backing.
4.
Carefully cut out the applique.
5.
Hoop the garment, and run the design from the beginning to the
end of the running stitch outline. (There is a machine stop inserted
in the design, which is the same type of machine code as a color
change. Depending on your embroidery machine, you may have to
manually stop the machine at the conclusion of the outline. If
you do not want to use a different thread color for the tack-down
stitching on the outline, the same needle should be entered twice
in the initial sewing sequence.)
6.
Remove the Pellon paper backing. Using an applique iron, or a
conventional iron, depending on the hoop size, heat-seal the applique
fabric to the garment utilizing the outline previously sewn. You
may find it easier to do this if you remove the hoop, with garment,
from the machine and place it on a flat surface.
7.
Restart the design. The low-density column stitch will secure
the edges of the applique, and the design will continue to sew.
The border of the design will cover the column stitch on the edges
so that it is not visible once the design has sewn completely.
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| "If
I am embroidering on a light colored fabric, or don't want to be bothered
with an applique, what do I have to change?" |
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Nothing.
Just sew past the first three steps, or skip them.
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| "Can
I use the borders from the larger Monogram Sets alone?" |
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Yes.
Our larger Monogram Set borders are quite interesting alone. Just
skip the part of the design that sews the bluebirds, teddy bears,
etc.
Using
this method, you can also use the applique and only the border.
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| "What
format do I need?" |
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These
are our basic seven formats: Singer, P.O.E.M (.csd), Tajima (.dst),
Melco expanded (.exp), Husqvarna/Viking (.hus), Pfaff (.pcs),
Babylock, Brother, Bernina (.pes), Janome/New Home, Elna (.sew).
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| "Isn't
there a format for Mac?" |
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Pfaff
for Mac (.pcm) is available as a special order.
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| "What
about additional commercial formats?" |
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Barudan
FDR III, Barudan FMC,Marco, and ZSK are available as a special
order. Please specify whether you need high-density or double-density
diskettes for these formats.
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| "Are
these designs copyrighted?" |
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Yes.
Making copies of our designs to give to others is a violation
of our copyright.
Beyond
the legal issues, copying and distributing designs has an adverse
effect on design production in general. In order to be able to
afford the development costs, companies that produce designs need
to make a reasonable return on the time invested to create and
digitize the designs. Without this, new and exciting designs will
not be created.
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| "Can
I use these designs for commercial purposes?" |
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Yes.
Commercial use of these designs is unrestricted.
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| "Can
these designs be resized?" |
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Assuming
that you have the software capacity to change design size, either
through machine manufacturers software, or third-party software,
you can change the size of the designs.
Although
they sometimes go by different names, there are basically two
kinds of embroidery design files: Condensed and Expanded.
Condensed
designs consist of source points that describe the outline of
shapes, the curve of satin column stitches, etc. When a software
program changes the size of a condensed design, the source points
are moved, and the computer then recalculates the stitch density,
length, etc. based on predetermined settings, some of which you
can control or customize.
Expanded designs consist of stitch information that tells the
hoop where to be for each stitch. When an expanded design is resized,
the stitch information doesn't change, so the result is that the
stitches get further apart, or closer together, depending on whether
the design is being enlarged or reduced.
Our
designs are in expanded format. However, unlike designs with lots
of fills, and designs that are very dense, these designs are influenced
by traditional handwork, so they are loosely digitized - as though
a human being made them with needle, thread, and patience.
Consequently, our designs scale more successfully than most expanded
designs.
10-15%
either up or down will not be a problem. Enlarging has less problems
than expanding, since, even if the stitches are further apart,
a heavier 30wt thread can always be used, and often creates unusual
and creative effects. Reducing design size too much may cause
thread breaks as the stitches get closer together.
Some
newer home machine software programs, and many commercial digitizing
software programs come with conversion programs that convert expanded
embroidery files to condensed embroidery files, and recalculate
the stitches. A simple way to tell what your resizing software
is doing is to check the number of stitches in the design after
it has resized it. If the number of stitches has changed, then
the program is working in a condensed format.
|
| "If
the designs can be resized, why do your designs come in more than
one size?" |
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Many
of our Monogram Sets come in two sizes. For example, our Victorian
Monogram Set 1 comes in either 2 1/4" ( 59mm) or 1 5/8" (40mm).
Both sizse are
packaged together so that you can quickly set up a traditional monogram, with
a larger center letter flanked by two smaller letters, without haveing to go through
the effort of rescaling.
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| "Do
your designs come in the correct screen colors for my machine?" |
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While
this is a big issue for some home embroiderers, it really shouldn't
be.
Commercially
produced designs, other than those marketed by the original machine
manufacturers, often have arbitrarily assigned screen colors.
Ours are no exception.
The
purpose of a screen color is simply to identify one color change
from another. There is no relationship between a screen color
and a thread color. You can use whatever thread color you like
to sew out a design.
Also, since our designs are not naturalistic, they are open to
an enormous range of creative experimentation. Even our Bluebirds
don't have to be blue just because we chose to call them bluebirds.
Embroidery thread comes in hundreds of different colors, and choosing
a slightly different blue or red will often change the look of
the design. Colors can also be changed or adjusted to take the
surrounding fabric color into consideration.
We encourage you to be creative, and not to be limited in your
creativity by sticking to the screen colors. We provide suggested
thread colors in a .txt file that accompanies the designs.
If you really want the screen colors to match our suggested colors,
your software should allow you to change the screen colors.
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| "Do
your designs come with sewing information?" |
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Yes.
Designs acquired by download or on diskette come with a text file
(.txt) that contains information about sewing sequences, thread
colors, etc.
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| "The
text file that is supposed to accompany the embroidery files is missing?" |
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If
you are trying to read this file from within your embroidery software
program, and are looking for files with embroidery format extensions,
the .txt file format won't show up. Try changing the file format
option to "All files (*.*)", or look for the file in Windows Explorer
or My Computer.
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| "How
do I install your designs on my computer?" |
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If you have purchased
designs from one of our retail dealers, or by mail order, the designs are multi-format,
and include an installation wizard for installing them to your computer. Follow
the directions that come with the packaging and on the diskette labels.
If you downloaded
designs from our website, see the instructions below.
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| "I
downloaded designs from your website. How do I use them?" |
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1. The downloaded
designs are compressed ("zipped"), and need to be extracted before they can be
used. To extract the files, locate them through Windows Explorer, or My Computer.
The files are self-extracting, and have an .EXE extension. They have a little
rectangle icon with a blue border and a white center.
|
| "How
do I install your designs on my computer after downloading?" |
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Double
click on the zipped file icon, and the file will self-extract.
Complete Monogram
Sets have 52 design files (The exception is the Greek Set- the greek alphabet
has only 24 letters, so this set has 48 design files), along with 1 .txt file
with information about thread colors, sewing sequence, etc. in a file format specific
to your machine's software. File extensions are: Singer, P.O.E.M (.csd), Tajima
(.dst), Melco expanded (.exp), Husqvarna/Viking (.hus), Pfaff (.pcs), Babylock,
Brother, Bernina (.pes), Janome/New Home, Elna (.sew).
Individual letters
come as a zipped file with all 7 of these formats, along with the .txt file. You
would simply use the format that you need, and delete the others.
2. The designs
will be in a download folder, which is within your internet service provider's
software. Locate this download file through Windows Explorer, and then extract
the files.
After the files
are extracted, they can be transferred to your embroidery program library.
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| "I
can't find the file that I just downloaded. What do I do?" |
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Go to the "Start"
button, then to "Find" files or folders. Type in the filename, and then click
on the "Find Now" button. The program will search your hard drive until the file
is located.
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| "I
don't remember the name of the file that I downloaded? What now?" |
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For designs purchased
and downloaded, you should have received a confirmation e-mail message about your
purchase. This confirmation message contains a link to allow the downloaded product
to be downloaded again if the internet transmission is broken, or if there are
other technical problems associated with the transaction. Click on this link,
and download your purchase again, this time making a note of the filename. All
purchased designs for download have filenames in a similar format: e.g. 98157.
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| "I
was disconnected from my internet service provider in the middle of the download.
What do I do now?" |
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If you experience
difficulty downloading purchased files, or if the download is interrupted, you
can re-download your purchase without having to pay for it again. Go to http://www.digitalriver.com/cs/
and follow the customer service instructions. You can also call 1-800-351-1290
(24hrs, 7 days a week).
For the free "Letter
of the Month", go to http://www.embroideryarts.com/free/free.html
and download the file again. You might also bookmark this page so that you can
come back to the free download page next month without having to fill out our
mailing list form.
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